Do you use the NSW Government Taxi Transport Subsidy Scheme or need/use wheelchair accessible travel, either in your own vehicle, another vehicle or by a transport service provider? Would you like to use your subsidy with another provider (not a taxi?). Do you use the centralised booking service for wheelchair accessible taxis in Sydney? Transport NSW is undertaking a review and you can have your say.

For those who want to participate in person, a series of public forums will be held over the next few weeks, To register for any of the following forums organised by Transport for NSW visit:

  • Newcastle 17 October 2017, 12:30pm 6 Workshop Way Newcastle
  • Tamworth 20 October 2017, 11:30am Cnr Peel & Darling St’s Tamworth
  • Sydney 23 October 2017, 12:30pm 22 Pitt Street Sydney
  • Penrith 24 October 2017, 12:30pm 123 Mulgoa Road Penrith
  • Dubbo 27 October 2017, 12:00pm 1/80 Gipps Street Dubbo
  • Batemans Bay 30 October 2017, 10:30am 6 Beach Road Batemans Bay
  • Coffs Harbour 2 November 2017, 12:30pm 191 Harbour Drive Coffs Harbour
  • Kempsey 3 November 2017, 10:30am 1 York Lane Kempsey

And/or you can have your say by providing a written submission by 30 November 2017 to:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Mail: Transport Social Policy, Level 4, 18 Lee Street Chippendale NSW 2000

You can read the discussion paper here.

The types of questions posed include:

  • Is subsidising 50% of all fares up to a cap of $60 an effective approach in a deregulated fare market, or are there alternative options for the delivery of passenger subsidies?
  • Should passenger subsidies be available for use for any journey that is a point to point transport journey under the new Regulation?
  • How can we ensure that passenger subsidies do not inflate the cost of point to point transport services?
  • What assistance or protections to people with disability need in relation to pricing?
  • What implications would service provider neutrality have on the viability of wheelchair accessible vehicles?
  • How is the current scheme being used and what is it being used for?
  • How well does the current voucher system work?
  • Does the driver incentive affect responsiveness to wheelchair jobs?
  • Has the increase in the driver incentive payment affected wait times for wheelchair accessible taxis?
  • Has the payment of the driver incentive for scheme participants affected responsiveness to wheelchair users who are not scheme
  • How do you book wheelchair accessible taxis in Sydney?
  • When and how often do customers use the centralised booking service?
  • Which organisations are using the centralised boking service to make bookings on behalf of their clients?
  • Are you satisfied with the service provided by the existing booking service provider?
  • How can the centralised booking service be used to drive improvements in wheelchair accessible services?
  • Should the centralised booking service give customers the option of integrated booking and payment?
  • Should the centralised booking service be ‘provider-neutral’?
  • Should it book the nearest suitable vehicle regardless of the service provider?
  • Do non-wheelchair users with specific accessibility needs require access to a centralised or subsidised booking service?
  • How can we move away from a paper based transport subsidy scheme, while still ensuring that everyone has the ability to access the scheme? 
  • How can we design a scheme that supports ongoing technological innovation without disadvantaging users without access to digital technology?
  • Should additional incentives be offered for journeys that include a combination of point to point and public transport?

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